We offer not only in-depth system development experience, but also expertise in IT support to help our customers achieve their business goals.
Under It Support we undertake
- Hosting and supervision of software systems
- During application hosting and supervision, we undertake the continuous monitoring, performance and status control, complex rights management of the custom software we develop.
- Product support
- We can provide ongoing product support for your system. This includes minor, pre-agreed development tasks and planned preventive maintenance. We ensure the provision of statistical data reports as required. We can also provide incident response if required.
- Infrastructure operation
- Our service covers the design and operation of the cloud environment for web applications and infrastructure operations in the public cloud.
- Ongoing requirements tracking and liaison with the Customer
- We provide our customers with a state-of-the-art web-based task management system, which makes our service transparent. Professional competence is ensured by a dedicated helpdesk colleague.
The way we work
We handle each project with the same care at every step from planning to delivery. We tailor our workflows to the project, which can be based on time-based accounting, both agile and / or waterfall methodologies.
01
Survey
- Interviews and data collection
- Research
02
Planning
- Building a strategy
- Requirement specification
03
System planning
- UX/UI desing
- Architecture planning
04
Development
- Development
- Testing
05
Delivery
- Handing over the source code and the documentation
- Invoicing
06
Operation
- Hosting and support
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